Ordering:

  • Opening order minimum¬†is $300.00.

  • Re-order minimum is $150.00.

  • All items are subject to minimum order quantity requirements.

  • Delivery may vary depending on item availability. We not ship substitute items without customer approval.

Payments:

  • We ONLY accept Visa and Master Card.

  • We will process credit cards for billing at time of shipment, not at time of ordering.

  • Customers may request Net-30 terms once annual purchases reach $2,500. No terms will be granted in first year.

  • No customer will receive terms without completing, signing and returning the FTG credit application.

  • Delinquent Net 30 accounts may have their terms revoked.

Damages/Shortages:

  • In the event you have a claim for a damage or shortage, you must report within seven (7) days of receipt of the merchandise.

  • All Returns must have a return authorization (Please call Customer Service prior to returning).

  • Pack any returns in proper shipping cartons with adequate packing materials to avoid damages during return shipment.

  • In many cases we may request a photo of damages to determine whether an item is required to be returned. This also provides our quality control department a means to monitor best packing/shipping practices.